TICKET INFORMATION:

Subject: Calgary-Edmonton 10G brief outage
Category: Outage
Ticket ID: 20100825-001
Start Time: 2010-08-25 09:51 MDT (2010-08-25 15:51 UTC)
End Time: 2010-08-25 09:52 MDT (2010-08-25 15:52 UTC)

TICKET HISTORY:

== Updated: Malcolm on 2010-09-02 11:27 EDT(2010-09-02 15:27 UTC) ==

Carrier could find no reason for this outage. Ticket will be closed.

== Created: Thomas on 2010-08-25 12:17 EDT(2010-08-25 16:17 UTC) ==

The Calgary-Edmonton 10G went down briefly at the time shown
above. The cause is not yet known and being investigated. The
following lightpaths are affected:

Core Link Edmonton - Calgary
ECONET VCTR2-EDMN1
Core Link Calgary -Winnipeg
NRNet VCTR - EDMN
NRNet VCTR - SASK
Neptune300 VCTR-SASK
RDC EDMN1-CLGR2
SRNet backup SASK - RGNA via EDMN
TRIUMF UBC - UofA
WestGrid Cal - Sas
WestGrid Cal - Edm

CANARIE NOC
Operations and Engineering
Email: eng@canarie.ca
Weekdays: 08:00-17:00 EDT(UTC-5)
+1.613.944.5612
7/24 pager: +1.613.944.5611
http://www.canarie.ca/canet4/

TICKET INFORMATION:

Subject: Cal-Edm and Edm-Sas 10G circuit maitenance
Category: Scheduled maintenance
Ticket ID: 20100902-003
Start Time: 2010-09-15 16:00 MST (2010-09-15 23:00 UTC)
End Time: 2010-09-15 17:00 MST (2010-09-16 00:00 UTC)

== Created: Malcolm on 2010-09-02 10:59 EDT(2010-09-02 14:59 UTC) ==

At the time frame noted above, a major nodes processing card will be
restarted. There are expected to be switching hits during this process. It is
not expected to last more than 1 to 2 mins but the entire maintenance
window has been reserved.
Calgary - Edmonton 10G (21197CGED)
Edmonton - Saskation 10G (20031EDSS)
will be affected.

The affected lightpaths are circuit:
Core Link Edm - Cal
Core Link Cal-Win
Cybera - Edmonton
ECONET VCTR2-EDMN1
ECONET Edm-Mon
NRNet VCTR - EDMN
NRNet VCTR - SASK
Neptune300 VCTR-SASK
RDC EDMN1-CLGR2
SRNet backup SASK - RGNA via EDMN
TRIUMF UBC - UofA
WestGrid 10G Cal - Sas
WestGrid Cal - Edm

CANARIE NOC
Operations and Engineering
Email: eng@canarie.ca
Weekdays: 08:00-17:00 EDT(UTC-5)
+1.613.944.5612
7/24 pager: +1.613.944.5611
http://www.canarie.ca/canet4/

The networking problems on the Robson cluster have been resolved. The cluster is available again.

The Robson cluster is currently unavailable. Apparently one of the network interfaces stopped working. We are investigating the problem and are trying to come up with a solution.

The Robson cluster is old hardware and without maintenance contract. Users are advised to move their projects off Robson to one of the newer facilities.

--===============1452154181==

TICKET INFORMATION:

Subject: Winnipeg-Saskatoon and Winnipeg-Toronto 10G circuits outage
Category: Outage
Ticket ID: 20100830-001
Start Time: 2010-08-31 22:11 CDT (2010-09-01 03:11 UTC)
End Time: 0000-00-00 00:00 CDT (1999-11-30 05:00 UTC)

== Created: Thomas on 2010-08-30 23:51 EDT(2010-08-31 03:51 UTC) ==

The Winnipeg-Saskatoon and Winnipeg-Toronto 10G circuits went down at the time shown above. The provider informed that the outage was caused by a faulty card, is working a recovery plan. ETA isn't yet known. The following lightpaths and Core links were affected.

Core link Cal-Win
Core link WNPG-MTRL
Cybera

TICKET INFORMATION:

Subject: Calgary-Edmonton 10G brief outage
Category: Outage
Ticket ID: 20100825-001
Start Time: 2010-08-25 09:51 MDT (2010-08-25 15:51 UTC)
End Time: 2010-08-25 09:52 MDT (2010-08-25 15:52 UTC)

== Created: Thomas on 2010-08-25 12:17 EDT(2010-08-25 16:17 UTC) ==

The Calgary-Edmonton 10G went down briefly at the time shown
above. The cause is not yet known and being investigated. The
following lightpaths are affected:

Core Link Edmonton - Calgary
ECONET VCTR2-EDMN1
Core Link Calgary -Winnipeg
NRNet VCTR - EDMN
NRNet VCTR - SASK
Neptune300 VCTR-SASK
RDC EDMN1-CLGR2
SRNet backup SASK - RGNA via EDMN
TRIUMF UBC - UofA
WestGrid Cal - Sas
WestGrid Cal - Edm

CANARIE NOC
Operations and Engineering
Email: eng@canarie.ca
Weekdays: 08:00-17:00 EDT(UTC-5)
+1.613.944.5612
7/24 pager: +1.613.944.5611
http://www.canarie.ca/canet4/

Our vendors suggested some IB switch configuration changes and we are in the process of running some final tests. If everything goes well, we hope to resume normal scheduling of jobs by tomorrow afternoon (Aug 24).

TICKET INFORMATION:

Subject: Calgary - Edmonton 10G maintenance
Category: Scheduled maintenance
Ticket ID: 20100706-002
Start Time: 2010-08-25 00:01 MST (2010-08-25 07:01 UTC)
End Time: 2010-08-25 07:00 MST (2010-08-25 14:00 UTC)

TICKET HISTORY:

== Updated: Damir on 2010-08-19 09:27 EDT(2010-08-19 13:27 UTC) ==

This maintenance work has been cancelled.

== Created: Malcolm on 2010-07-06 13:00 EDT(2010-07-06 17:00 UTC) ==

At the date and times listed a forced fiber relocate is sceduled to take
place. It is not expected to last the entire scheduled window but the entire
window has been reserved.. The Calgary - Edmonton 10G (21197CGED)
will be affected and unavailable for the duration of this window.

The affected lightpaths are:
circuitCore Link Edmonton - Calgary
Core Link Cal-Win
ECONET VCTR2-EDMN1
NRNet VCTR - EDMN
NRNet VCTR - SASK
Neptune300 VCTR-SASK
RDC EDMN1-CLGR2
SRNet backup SASK - RGNA via EDMN
TRIUMF UBC - UofA
WestGrid 10G Cal - Sas
WestGrid Cal - Edm

CANARIE NOC
Operations and Engineering
Email: eng@canarie.ca
Weekdays: 08:00-17:00 EDT(UTC-5)
+1.613.944.5612
7/24 pager: +1.613.944.5611
http://www.canarie.ca/canet4/

Because of a power outage in the building where the Bugaboo cluster is located, this system will be unavailable from 13:00-16:00 (Pacific) on Tuesday, Aug. 24, 2010. All jobs running at that time will have to be terminated.

Maintenance on the UBC Chemistry Chiller unit has been successfully completed. However, we are still running tests on the IB fabric, so scheduling will NOT resume until late tomorrow afternoon.